Jay Rudrachar, Fannie Mae’s director of enterprise monitoring, analytics and reporting, will share how the giant mortgage provider has leveraged AI and ML, in particular in Moogsoft AIOps, to improve IT Ops performance and break down data and toolset silos. Now, the organization’s multiple IT Ops teams have a single pane of glass view that gives them a comprehensive, holistic view into that’s going on in every area. This has yielded significant benefits for incident detection and resolution, and consequently for system uptime and reliability.