Subprocessors of User Data
Moogsoft uses third-party sub-processors to assist in providing the products pursuant to the Moogsoft end user license agreement. The sub-processors listed below provide hosting, security, user analytics, marketing, customer relationship management, support, notification and subscription management services.
| SUB-PROCESSORS | CONTACT DETAILS | SUBJECT MATTER OF THE PROCESSING |
|---|---|---|
| Google LLC |
1600 Amphitheatre Parkway Mountain View, California USA 94043 |
API gateway for SaaS applications connected through the Platform API. Moogsoft’s’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. |
| Amazon Web Services, Inc. |
10 Terry Avenue North Seattle, WA USA 98109-5210 |
Long term storage of data backups are stored in S3. Provides web application firewall services. |
| Microsoft Corporation |
(800) 642 7676 |
Provides cloud-hosted computing platform. Provides web application firewall services |
| JumpCloud |
2040 14th St., Suite 200 Boulder, CO 80302-4453 |
Provides identity management for production / nonproduction cloud-hosted systems |
| ChurnZero, Inc. |
740 15th St NW FL 8, Washington, DC 20005 |
Provides product usage analytics. |
| Pendo.io, Inc. |
150 Fayetteville St. Raleigh, NC USA 27601 |
Used to analyze how users are utilizing the application using programmed specific page events. |
| Marketo, Inc. |
901 Mariners Island Boulevard Suite #500 San Mateo, CA USA 94404 +1.877.260.MKTO (6586) |
Marketing automation activities are coordinated using this application. |
| Salesforce.com, Inc. |
The Landmark at One Market, Suite 300, San Francisco, CA USA 94105 +1.855.382.6558 |
Facilitates customer relationship management activities |
| Zendesk, Inc. |
1019 Market St. San Francisco, CA USA 94103 +1.888.670.4887 |
Manages customer support requests |
| Crest Data Systems |
2107 N 1st St. #205 San Jose, CA 95131 +1.408.551.0051 |
Helps Company provide support and maintenance services. |
| Twilio Inc. |
375 Beale Street, Suite 300 | San Francisco, CA USA 94105 +1.415.304.8110 |
Sends application texts/SMS for customer configured alerts |
| Segment.io, Inc. |
100 California St., Suite 700 San Francisco, CA 94111 +1.415.603.6900 |
Provides product usage analytics |
| Paligo |
Hemvärnsgatan 13 171 54 Solna Sweden |
Provides in-app support documentation services |
| Walkme, Inc. |
71 Stevenson Street, Floor 20 San Francisco, CA 94105 |
Provides in-app support documentation services and walkthroughs |
| Vimeo |
555 W. 18th St. New York, NY 10011 |
Provides in-app support documentation services and videos |
| Oracle America, Inc. (formerly NetSuite, Inc.) |
2955 Campus Drive, Suite 250 San Mateo, CA 94403-2511
+650.627.1000 |
Accounting software for customer billing information. |
| Zoom Video Communications, Inc. |
55 Almaden Boulevard, 6th Floor San Jose, CA 95113
+888.799.9666 |
Video communication & collaboration software used during implementation sessions. |
| Atlas Systems Inc. |
1364 N. McDowell Blvd #12 Petaluma, CA 94954 +1.707.775.3255 |
Used to help manage database within product. |
| Google LLC |
https://support.google.com/analytics/ 1600 Amphitheatre Parkway Mountain View, California USA 94043 |
Used for website analytics and performance. |
| Hotjar Inc. |
3 Lyons Range 20 Bisazza Street, Sliema, Sliema SLM 1640, MT |
Used to anonymously track website UI usage. |
| Facebook Inc. |
1 Hacker Way, Menlo Park, 94025
|
Social media integration. |
| Twitter Inc. |
1355 Market Street, San Francisco, CA |
Social media integration. |
| LinkedIn Inc. |
222 Second Street, San Francisco, CA |
Social media integration. |