Moogsoft Team | The Herd

Similarities between dockless bike and scooter systems, enterprise IT, and IT operations. Each has its benefits and challenges.

19JulJuly 19, 2018

IT Operations Is Everywhere, Even in Ride Sharing

Dockless electric scooters and bicycles are the latest craze/plague (delete as appropriate) to hit San Francisco. The idea of dockless light vehicles isn’t new: many other cities around the world feature bicycles just parked around town. You walk up to one, scan a QR code...

As automation becomes more critical to business agility and digital transformation, it needs visibility and ownership. It needs an Automation Architect.

03JulJuly 3, 2018

The Changing Role of the Enterprise Automation Architect

As IT is asked to do more and more, faster and faster, there is no question that automation is the only way to keep up with demands from users and the business. Any situation where a human being is in the loop of delivering on...

How to use AI to affect positive change in service desk performance, reducing tickets and overall noise

28JunJune 28, 2018

AI In The Real World: The Service Desk Perspective

One of the more promising technologies at this year’s Service Desk & IT Support trade show was undoubtedly AI — but “AI” is a very wide umbrella that covers any number of different techniques and approaches. For example, AI might equally mean a chatbot that...

Rather than highlight how promising new technologies are being applied in negative ways, AI should be seen as a tool to augment human capabilities

26JunJune 26, 2018

The First Rule of AI: Don’t Be Creepy

The topic of AI is one of the hottest and most controversial around, changing our understanding of what is possible faster than we can easily keep up with. This is a trend that has been building for years, and like any visible and popular topic...

The latest version of AIOps includes new algorithmic features, as well as data enrichment and integration upgrades.

20JunJune 20, 2018

What’s New In Moogsoft AIOps 6.5.0

Here at Moogsoft, as with modern IT operations, things move pretty quickly. Our mission is all about enabling our customers to move fast, and keep up with the demands placed on IT Operations by increasingly dynamic networking environments, and the ever higher rate of change...

Three common problems that companies are encountering with their ITIL processes, and how bring ITIL into the modern era of IT Operations.

19JunJune 19, 2018

How AIOps Can Enhance ITIL

An ITIL Primer There is an assumption out there, especially in the world of DevOps and Agile, that ITIL and ITSM are obsolete topics that are no longer relevant in this enlightened age. I think this is a short-sighted view. As George Santayana famously said, “Those...

Despite leaps and bounds in technology, most IT organizations face the same issue that has persisted for decades — too much operational noise.

05JunJune 5, 2018

The Operational Dilemma

In the 1990s, I was working in operations at a major North American broadcast facility. Our monitoring ecosystem was very immature and approximately 90% of all service impacts were first identified by our end users. The plan was to buy tools, deploy monitoring and become...

The key to properly deploying AIOps is to adopt a platform that integrates multiple approaches and solves real business problems.

22MayMay 22, 2018

Why You Need an AIOps Platform (Not Just AIOps Tools)

There is no question that AIOps is the next big thing in IT. The only way to deal with the burgeoning complexity and accelerating rate of change in modern IT environments is to abandon traditional model-based management, and adopt algorithm-powered analytics instead. As more and more...

Arguably, the entire point of the whole IT industry is automation, and yet it can still easily go wrong. Why does that happen, and how can we avoid it?

15MayMay 15, 2018

The Benefits and Pitfalls of IT Automation

There is no question that the main purpose of automation is to accelerate processes and make the results more consistent. All the way back to Gutenberg’s press or the spinning jenny, the idea was to produce more of something, do it faster, and make the...

Whether in ITSM, APM, or IT monitoring, everyone needs the same thing from their tools: better noise reduction, more actionable alerts, and faster MTTR.

27AprApril 27, 2018

What is (Still) Bothering IT Monitoring Professionals in 2018

I spent last week on the road with our good Moogsoft partners, Cherwell and amasol. Cherwell is of course an interesting ITSM vendor, making waves in what has been a fairly static market for the last few years, while amasol is a systems integrator based...